\nSource: Survey on IT Human Resources Supply and Demand, Ministry of Economy, Trade and Industry\uff08https:\/\/www.meti.go.jp\/policy\/it_policy\/jinzai\/houkokusyo.pdf<\/a>\uff09
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<\/p>\nTraining or reallocating IT professionals will be an imperative in overcoming these projected shortages and accelerating the progress of corporate activities. <\/p>\n
In reality, however, per-employee education and training costs for manufacturing and non-manufacturing industries amount to 30,000 yen for manufacturers and 37,500 yen for non-manufacturers. This level of investment is by far the lowest when compared to Europe and the United States. No coding knowledge is required for implementation. Help desk inquiries can be made open channel with questions asked and answered in a public room. This allows employees to view other postings and facilitates self-help (Slack version only). Inquiries via DM through the app are also supported, so employees may make inquiries in a more discreet manner. <\/p>\n Q&A segments can be edited to change or add a company\u2019s own internal rules. Valuence Technologies staff help with system adoption and support at the time of purchase.<\/p>\n Internal inquiries sent via Slack or Teams can be managed as tickets between different teams. This system can be used effectively, even if the customer is not an IT professional or is still in training. And Valuence Technologies staff can provided human-based response support for inquiries that cannot be handled by a customer’s IT staff or AI chatbots. Using this human-based helpdesk service helps customers reduce helpdesk volume required of the chatbot, as well resolve highly specialized or critical help issues.<\/p>\n \u201cInternal helpdesk operations are an indispensable part of IT. Speed is always required from the time an inquiry is received to the time it is resolved. Other employees view the helpdesk as an \u201coracle\u201d to seek answers to their problems. Therefore, employees have high expectations of helpdesk services, and helpdesk quality must not disappoint. Information system operations also involve other upstream operations, including IT planning and IT controls.
\nSource: Status of IT Human Resource Development, Ministry of Economy, Trade and Industry \uff08https:\/\/www.meti.go.jp\/shingikai\/economy\/daiyoji_sangyo_skill\/pdf\/001_s03_00.pdf<\/a>\uff09
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<\/p>\nA Brief Overview of the helpmeee! KEIKO SaaS for IT<\/h3>\n
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<\/p>\n\u3010\u30dd\u30a4\u30f3\u30c8\u3011
\n\u2460 No coding required; simply add the chatbot to Slack, Teams, etc., (*current compatibility) <\/h3>\n
\nIT departments can use the service simply by installing the app on Teams, etc. Installation is as fast as one day to make the chatbot available for use. More than 1,000 pre-populated Q&A segments for IT departments are available at the time of purchase. Even companies with no formal internal rules can begin using the service immediately. <\/p>\n\u2461 Centralized Internal Helpdesk Management Screen<\/h3>\n
\nAll inquiries can be centralized, so operations from ticket receipt management to resolution can be completed on a single management screen. This feature prevents missing tickets, such as forgotten assignments or tickets awaiting a response.<\/p>\n\u2462 Direct Support From Valuence Technologies, Even for Customers in the Process of Developing Their Own IT Staff <\/h3>\n
Keita Kido, Executive Officer, Valuence Technologies Inc. <\/h3>\n
\nhelpmeee! KEIKO automates helpdesk responses and filters only critical questions to be handled by a human-based operator. This means speedy resolutions for employees, and requires the time of IT professionals only when a critical inquiry must be addressed. In this way, IT professionals can focus more on upstream processes. In the future, Valuence Technologies plans to expand the functionality of the system to include ticket management based on inquiry logs and content, as well as category sorting based on inquiry type. In so doing, we believe we will contribute to increased productivity for IT administrators.\u201d<\/p>\n\u25a0 Service Overview<\/h3>\n