Valuence places a strong focus on enhancing our repair services, in addition to our reuse business. Our repair services extend product life cycles. We enhanced our technical capabilities and productivity by improving the Service Website UX and UI, strengthening internal training, and improving operations. As a result, the number of repair services we provided increased to approximately 45,000 in fiscal 2025. We will take further efforts in fiscal 2026 to grow our services, including by improving the site’s UX and assigning skilled craftspeople to physical stores.
For Resale Impact, we are updating our methodology to calculate avoided emissions with greater precision and plan to disclose fiscal 2025 results in the spring of 2026. We are also making active efforts to transition our stores to be more environmentally conscious. All buying and retail stores opened in fiscal 2025 use environmentally responsible materials in part of their fixtures and fittings.

We offer further circular options alongside reuse through our upcycling business. The Ministry of the Environment selected our upcycling business as a Decokatsu project. Our business transforms used uniforms and event decorations from the sports and entertainment industries into bags, apparel, and other products while preserving the distinctive qualities of the materials and designs. We harness the passion of fan culture to raise interest environmental issues and encourage the adoption of sustainable fashion in everyday life, aiming to build a circular society.
Looking ahead, Valuence will continue to expand repair, upcycling, and other new services centered around reuse. We will create environments and experiences that make sustainable choices feel natural for customers and help embed sustainable consumption into everyday life.

Pre-Owned Brand Shop ALLU Opens ALLU SHINJUKU on October 26
Ministry of the Environment Selects Valuence Upcycling Business in the Sports and Entertainment Industry as a Decokatsu Project

In fiscal 2025, Valuence expanded partnerships between our buying business and other industries to create more opportunities for customers to encounter reuse. One example is the i’m green service, a collaboration with Isetan Mitsukoshi Ltd. As a result of such efforts, the purchase value ratio excluding Nanboya (including overseas)stands at 18.4% and remains strong. Our cross-referrals during the buying process create opportunities for dialogue that help customers reflect on what they truly value. We propose assets suited to different life stages, including automobiles and real estate, and create opportunities for meaningful encounters with art and vintage items. These efforts support the many choices and milestones in our customers’ lives and provide products and services that enrich those experiences.

Such communication centered on physical goods allows us to further strengthen the foundations that support customers in choosn a fulfilling way of life that reflects their individuality.

Valuence strives to deepen our relationships of trust with each customer and maximize their lifetime value (LTV). In fiscal 2025, we used LINE to strengthen one-to-one communication in the buying business. We provided personalized information and benefits based on customer profiles, maintaining a strong repeat customer ratio of 49.3% in the buying business. We will continue to focus on building long-term relationships with our customers in fiscal 2026.

Creating new markets that generate new opportunities is essential to building a global economic sphere where physical goods circulate and personal fulfillment extends more broadly.

Contributions from new SaaS-based features supported continued growth in in-house auctions, with the auction consignment ratio reaching 38.3% in fiscal 2025.

In retail, we offered a wider range of products online by making significant updates to our e-commerce platform and fully launched seamless listing through fulfillment services. We also expanded features that allow customers to list and sell items while retaining ownership. In physical retail, the opening of ALLU SHINJUKU brought our network to five stores, which operate on a stable basis. These efforts led the retail sales ratio to grow to 20.6%.

Our overseas efforts focus on optimizing our store network, particularly in Asia and the Middle East, while expanding sourcing.

We will continue to strengthen our platform in fiscal 2026 and develop overseas partners to accelerate the global circulation of goods and value.

Valuence maintains an advanced information management framework and continues to strengthen cybersecurity measures to ensure customers can use our services with peace of mind. We conducted information security training in fiscal 2025 for all employees to raise awareness of the risk of information leaks. By safeguarding customer and business partner data, we reinforce a secure and reliable foundation for our operations.

Collaboration with dancers and the sports and entertainment industries plays an essential role in achieving our mission to encourage more people to focus on what is most important in their lives. These individuals move people’s hearts and embody our mission in action. Valuence held 106 charity projects in fiscal 2025 through HATTRICK Auction. This auction platform creates new, unprecedented connections between artists, athletes, and other challengers, and their fans, supporters, and the beneficiaries of charitable donations. Valuence INFINITIES, the professional dance team operated by the Valuence Group, also entered into a new sponsorship agreement with HIRO10, whose performances have inspired audiences around the world. Furthermore, we launched a youth team to nurture the next generation of dancers. These initiatives expand opportunities to inspire people, foster empathy with our philosophy, and encourage action.

In education, we hold hands-on career experience events at Nanboya for elementary school students. These events provide the children opportunities to experience sustainability while having fun. We held 11 events in fiscal 2025, primarily in the Kanto region. Parents reported that the events changed how they viewed reuse and gave their children a rare opportunity to handle real diamonds and other authentic items.

Valuence will continue to grow together with our communities by supporting a society where physical goods circulate and personal fulfillment extends more broadly.

MUFG SV.LEAGUE ALL STAR GAMES 2024-25 ISHIKAWA CHARITY AUCTION Vol.4

Marketing carries a greater influence and social responsibility with the widespread use of the internet and social media. Companies are expected not only to enhance trust, but also to contribute to economic growth, society, and the environment through transparent and honest disclosure. At the same time, the reuse industry faces challenges including exaggerated advertising, false representations, unclear pricing, and insufficient information on authenticity. These issues undermine trust across the market as a whole. The Valuence Group established the Responsible Marketing Policy in fiscal 2025 in response to this social context and the challenges facing the industry. Under this policy, we are committed to providing unexaggerated, accurate information and ensuring price transparency while strengthening efforts to communicate the value of sustainable consumption to customers and society. These efforts will help enhance trust across the industry and support a sound market environment.

Responsible Marketing Policy

We foster environments that support diverse working styles by strengthening safety measures at stores and warehouses, enhancing mental health support, and establishing flexible work systems. As a result, our employee engagement survey score improved to 3.7 in fiscal 2025. This improvement reflects our continuous efforts to improve workplace environments through pulse surveys, expand the mentor program, and launch a recognition program linked to the Valuence Project (a company-wide initiative to reinforce our corporate philosophy), all based on employee feedback. Through these initiatives, we strengthen the foundations that enable employees to balance physical and mental well-being with a sense of purpose at work and support sustainable growth.

Our human resource development initiatives underwent a complete overhaul that restructure our training framework around three elements: Value, Intelligence, and Experience. This overhaul established diverse learning opportunities, including level-based training, philosophy-based trainings, and cross-industry exchange trainings. We also expanded our qualification support program and paid qualification allowances in fiscal 2025 to 30 employees who earned designated certifications. Our employee net promoter score (eNPS) also improved to -62. Further details on these initiatives are available in the Human Capital Report 2025, published in September 2025.

Human Capital Report 2025

We aim to be an organization where everyone can be themselves, regardless of gender, nationality, or background. In fiscal 2025, we launched a women’s empowerment initiative, reviewed work practices to make it easier for employees returning from parental leave to reintegrate into the workplace, and shared internal case studies to support these efforts. As a result, parental leave uptake reached 100% for both men and women, reflecting our ongoing progress in establishing an environment where diverse talent can pursue their careers with confidence.
Valuence will continue to respect diversity and build an inclusive organization where each individual can fully realize their potential.