Connecting the “Value” of your good to the new investment of your life.
Our business is not just to stick a tag price on things that are not used anymore. We listen to the memories and stories about things, and then we decide the value. We place a great value over bringing satisfaction to every business deal. From “buying and using” to “selling and connecting”, our customer make a new investment on themselves that further brings new excitement and stimulation to their daily lives. We want to be the cause of it.
Luxury brand item buying offices operated throughout Japan and in Hong Kong. “A life without reuse is a life missing potential. ”
First business in the reuse industry to operate luxury brand item buying offices using an appointment reservation system. Service lineup tailored to the detailed needs of our individual customers.
Communicating the excitement and mystery of historical cultural arts. Antique and art object buying offices connecting people and traditions through valued items with emotional significance.
Highly Refined Discernment and Selectivity.
Valuence has put together a team of advanced specialists to elevate the discernment of the concierges and appraisers who provide on-site, real-time valuations to customers. This team includes watchmakers with over 30 years of experience, certified graduate gemologists recognized around the world, and category/brand specialists, and estate agents with a wealth of experience in luxury brand bags, watches, jewelry, antiques, art objects, and more. All concierges and appraisers receive training in product knowledge, valuation methods, and customer service. Only those individuals who have passed strict internal testing are allowed to work with customers in our offices.
Tell Us What It Means to You.
More than providing valuations for goods, we have focused on learning the stories behind the emotional attachments between customers and their valued possessions. We listen. We strive to understand the emotions of our customers so they have confidence in selling to us. So they want to see us again and come to us when they have questions in the days, months, and years following their interaction in the office. This approach to customer service is true not only in our buying offices, but also for staff working in our customer support center.
Refined Office Spaces.
Every Valuence buying office looks more like a salon than a reuse business. Nanboya locations present clean spaces inviting to any customer who might want to drop by while out on other errands during the day. Hakkoudo locations offer a quiet atmosphere and comfortable temperatures to encourage calm, considered interactions with customers. We are also concerned with customer privacy. To this end, we provide private booths that foster a relaxed feeling.
Focused on Convenience.
All Valuence buying offices are conveniently located near public transportation, which encourages customers to drop by when they are out on other business. We also place locations within department stores and shopping malls for customers to enjoy shopping after selling us items they no longer need. In addition to buying offices, we offer buying by mail and in-home buying throughout Japan, as well as LINE appraisal (convenient appraisal through the LINE app) for the convenience of customers who are busy or who might live some distance from our physical locations.