Valuence Japan Nanboya, BRAND CONCIER Ranked Top in Japan for Overall Purchase Value for the Second Consecutive Year!
Recognized as No.1 in Purchase Value of Rolex, Other Luxury Brand Watches, and Jewelry for a Second Consecutive Year!Valuence Japan Inc. (Tokyo; Susumu Muguruma, representative director and president) pursues the purpose of Circular Design for the Earth and Us, and encourages more people to focus on what is most important in their lives. The company has announced the results of a survey on the purchase value of brand goods conducted by ESP Research Institute, Inc. According to the survey, the company’s Nanboya and BRAND CONCIER brands placed in the top position for a second consecutive year in Japan in terms of overall annual purchase value of luxury brand goods. Further, the company announced that it also ranked No.1 in annual purchase value for Rolex, other luxury brand watches, and jewelry.
Nanboya, which opened its first buying office in Osaka in 2007, operates more than 120 offices in Japan (including sister brand CONCIER)*1 specializing in the purchase of watches, bags, jewelry, precious metals, antiques, and art objects. Nanboya is also expanding actively overseas, operating 34 locations in 16 countries*1. Nanboya receives high marks from customers for the hospitality of its value designers (appraisers), reflected in attentive customer service placing importance on dialogue with customers, sales channels not only in Japan, but also overseas, the brand’s overwhelming purchasing power that facilitates the purchase all manner of luxury brands and categories, and the wide variety of purchasing methods offered to customers for convenience.
Nanboya and BRAND CONCIER recently contracted with ESP Research to conduct a survey on purchase value for luxury brand goods. The results of the survey showed that the brands were ranked a combined No.1 in highest annual total purchase value in Japan*2. Nanboya and BRAND CONCIER were also ranked No.1 in annual purchase value for Rolex, other luxury brand watches, and jewelry.
Nanboya and BRAND CONCIER will continue to expand and enhance services to attract more customers as Japan’s leading luxury brand goods purchasing specialty businesses. The businesses will also continue activities to promote and establish reuse in Japan and overseas, fulfilling their roles as brands that foster circular economies that create sustainable societies.
*1 As of November 10, 2022
*2 Ranked No.1 in annual luxury brand goods purchase value from individuals (total) as of October 24, 2022 based on an ESP Research Institute Inc. survey (conducted August 1, 2022 through October 24, 2022)
*3 Ranked No.1 in annual luxury brand goods purchase value from individuals in each category (Rolex, other luxury brand watches, and jewelry) as of October 24, 2022 based on an ESP Research Institute Inc. survey (conducted August 1, 2022 through October 24, 2022)
Conducted by: ESP Research Institute, Inc.
Survey period: August 1, 2022 to October 24, 2022
Period covered: July 2021 – June 2022
■The Nanboya Group offers four methods by which customers can sell their belongingsLuxury brand goods buyer Nanboya offers the following methods to allow the greatest number of customers the greatest convenience in utilizing Nanboya services.
Members may choose which they prefer at their convenience.
Through 120 offices nationwide*1, Nanboya value designers appraise and purchase items, carefully explaining the process to customers who visit offices in person. The concierge listens carefully to how the customer describes their item and answers any questions about the appraisal and purchase price. In this way, even first-time customers can use the service with confidence.
A convenient purchase method that allows customers to move through the process from appraisal to purchase completion from the comfort of their own home. Packing materials are delivered free of charge, offering an easy process for those without their own cardboard or other packaging. After receiving the merchandise, Nanboya informs the customer of the appraisal results as early as the next day; if the customer agrees, then the purchase is complete. And, of course, no fees are charged for appraisals, purchases, or cancellations.
Nanboya offers value designer services even for those who might not be able to bring their merchandise to a Nanboya office, for example, when selling a large volume of clothes or bags. Valuence Japan concierges visit the customer at their home or office to conduct an appraisal and purchase. If the customer agrees to the appraisal price, Nanboya will process transfer to the customer’s designated bank account as early as the next business day.
A method that combines the peace of mind of in-office purchases and talking face-to-face with a concierge with the convenience of by-mail and in-home purchases that offer the convenience of staying home. After making an appointment via computer or smartphone, customers access a URL received via text or email to begin the online appraisal process. When the customer is satisfied with the appraisal price, all they need do is wait for pickup to complete the appraisal and purchase process. This service is recommended for customers who do not have a buying office nearby.