Privacy Notice

Valuence Japan Inc. (hereinafter referred to as the “Company”) shall handle the personal data of customers as follows in accordance with the General Data Protection Regulation of Europe (hereinafter referred to as “GDPR”) and any other laws and regulations applicable to the Company and the Privacy Policy of the Company.

1. Management and protection of personal data

The Company shall manage and protect the personal data of customers properly in accordance with its Privacy Policy (https://www.valuence.inc/en/group/japan/privacy/basic/).

2. Identity of personal data controller

Valuence Japan Inc.
Address: MA5
5-6-19, Minamiaoyama, Minato-ku, Tokyo

3. Purpose of use of personal data and legal grounds

The Company shall properly handle personal data of customers within the scope of the following purposes of use.

Purpose of use Legal grounds
1 Provision of the services of the Company
(assessment, purchase, auction, repairs, and after-sale services of products, store visit reservations, membership subscriptions, etc.)
Agreement performance
2 Provision of other services Agreement performance
3 Notice of IR Information of the Group Company and of business activities of the Company Legitimate interest
4 Judgment on whether or not to perform all sorts of transactions, transaction status management after the start of all sorts of transactions, credit management, claim management Agreement performance Legitimate interest
5 Prevention of irregular transactions, and identification under the laws of Japan Agreement performance Legal obligations
6 Notice on services, products, campaigns, and various projects of the Company, the Company’s group companies, or other companies allied with the Company, and implementation of questionnaire surveys Legitimate interest
7 Marketing research and analysis, preparation of statistical numbers for management analysis, use of results of analysis, development of new services Legitimate interest
8 Maintaining and improvement of service quality in customer handling Consent and legitimate interest
9 Detection of employee fraud Consent and legitimate interest
10 Operations incidental or in relation to 1-8 above, and response to inquiries from customers Agreement performance Legitimate interest Legal obligations

Regarding the “Legitimate interest” in the above table, the Company provides effective services as a company that engages in the purchase, sale and auction, etc. of used items, and has legitimate interests in using personal data collected to execute the Company’s business.

4. Types of personal data

The Company handles the personal data of customers for the purpose of use as stated in “3. Purpose of use of personal data and legal grounds.” This personal data includes the following:

  1. Basic information
    Name, address, birth date, telephone number, email address, and other matters stated on the ID
  2. Member information
    Customer ID, transaction history, account information, etc.
  3. Inquiries information
    Details of inquiry, handling logs (voice recording logs, email exchange logs, etc.)
  4. Collected information
    Website access logs (IP address, Cookies, etc.), videos of you (your face, voice, etc.)

Upon acquisition and processing of personal data of customers, the Company may require the consent of customers. In such instance, customers may give consent freely, and have the ability not to provide the relevant personal data, or to change their intent to consent at any time.

5. Refusal to provide personal data

When the customer uses the services of the Company, the customer is required to provide the customer’s personal data. The customer may choose not to provide personal data, however, in that case the customer may be unable to use some or all of the services of the Company.

6. Disclosure and provision of personal data to other companies, etc.

  1. The Company may jointly use, disclose and provide personal data listed in “4 Types of personal data” to the following companies in its Group for achievement of the purposes of use as stated in “3. Purpose of use of personal data and legal grounds.” In such instance, the Group companies that receive the provided personal data shall manage and protect the personal data properly, in accordance with this Privacy Notice and the Privacy Policies of individual companies. The party responsible for managing the personal data is Valuence Holdings Inc.
    Valuence Holdings Inc. (Japan) (https://www.valuence.inc/)
    Valuence Technologies Inc.(Japan) (https://www.valuence.inc/group/technologies/)
    Valuence Ventures Inc.(Japan) (https://www.valuence.inc/group/ventures/)
    Yone Motors Inc.(Japan) (https://www.yonemotors.jp/)
    Valuence International Limited (Hong Kong) (https://www.valuence.inc/group/international/)
    Valuence International Singapore Private Limited (Singapore)
    Valuence International USA Limited (USA)
    Valuence International Europe (France)
    Valuence International Middle East&Africa (UAE)
    Valuence International UK Limited (UK)
    Valuence International Shanghai (China)
  2. On its website, the Company is using Google Analytics, which are web analysis services provided by Google, Inc. (hereinafter referred to as “Google”) for tracking the status of accesses to the website, and may use Cookies, Web beacons or other similar technologies to provide the services of the Company. Cookies or Web beacons, etc. will be used for statistical analysis, etc. as anonymous information, and may also be associated with information to distinguish the customer in membership services, etc. for providing more-customized services. Moreover, in a part of the Company’s site, third party distribution business operators to whom the Company outsources its ad distribution (such as Google and Yahoo) will distribute ads based on information on past accesses to the website of the Company using Cookies, in accordance with their respective Privacy Policies.
    Those can be opt-out at the customer’s discretion. Check on the following for opt-out methods:
    • When using the website of the Company (English version):
      It is possible to refuse Cookie issuance from the Cookie settings screen on the website.
    • When using the Company webpage or webpages related to the Company other than the above:
      It is possible to stop use of Cookies for ad distribution by accessing the opt-out pages of third party distribution business operators.
    It is also possible to nullify Cookie functions by changing the settings on the browser the customer uses. Please note in advance that there is a possibility that the customer may become unable to use some or all of the services on the website as a result.
  3. If there are demands by administrative organs such as the police or courts under the laws of Japan, the Company may disclose or provide personal data of customers within the scope required thereby.
  4. When it is necessary to observe the EU Laws or laws and regulations of EU/EEA member countries, the Company may disclose or provide personal data of customers to the authorities or organs specified by the laws.

7. Transfer of personal data to third countries outside the EEA area

The Company may transfer the personal data of customer to countries or areas that the Company and the Company’s Group use as bases from the EEA area for achievement of the purposes of use as stated in “3. Purpose of use of personal data and legal grounds.” In such instance, except for in the case where the Commission of European Community has offered the adequacy decision to relevant country or area, in principle, in accordance with the GDPR and provisions of the applicable laws of EU/EEA member countries, the Company shall transfer the personal data of customers upon conclusion of SCCs (Standard Contractual Clauses) as a proper protection measure. If there are any questions about protection measures as stated in this paragraph, please notify the inquiry window as stated in “10. Methods of request of disclosure, etc. and inquiry window.”

8. On management of personal data

The Company shall retain the personal data of customers for the period necessary for achievement of the purpose of use as stated in “3. Purpose of use of personal data and legal grounds.” Check the following for individual periods:

Purpose of use as stated in “3. Purpose of use of personal data and legal grounds.” Period of retention
Purpose of use in 1-5 For 10 years from service provision, information provision, or end of transaction
Purpose of use in 6-10 Period necessary for the achievement of each purpose

In addition, records in relation to various contracts, transaction status and claims, etc. shall be retained for the period necessary to respond to legal obligations. However, these may be retained long term, if necessary for handling of lawsuits, etc.

9. Methods of request of disclosure, etc. and inquiry window

When there is a request by a person or the person’s agent concerning personal data retained by the Company (hereinafter referred to as the “retained personal data”), the Company shall handle the request as follows in accordance with the GDPR:

  1. Disclosure
    The Company will disclose the retained personal data by which the person will be distinguished. If there is no retained personal data by which the person is distinguished, the Company shall answer to that effect; provided, however, that the Company may refuse some or all of requests upon notifying of the reason, when any of the following items is applicable:
    • There is a possibility of harming the life, body, assets or other rights and interests of the person or a third party;
    • There is a possibility of causing a significant disruption to the proper execution of operations of the Company and its Group;
    • It is in violation of laws and regulations.
  2. Correction
    If the Company is requested to correct or delete (hereinafter referred to as “correction, etc.”) retained personal data due to the grounds that the specifics of the relevant retained personal data by which the person can be distinguished are untrue, except for in the case where special procedures are specified by laws and regulations concerning correction, etc. of the specifics, the Company shall carry out the necessary investigations without delay to the extent necessary for achievement of the purpose of use. If the Company performs correction, etc. of some or all of the retained personal data as a result, the Company shall notify the person to that effect without delay. If the Company does not perform a correction, etc., the Company shall notify the person to that effect without delay, with the reasons.
  3. Deletion
    If the Company is requested to delete retained personal data by which the person can be distinguished, the Company shall carry out the necessary investigation without delay as to whether the personal data is unnecessary for the purpose of use. If the Company deletes some or all of the retained personal data as a result, the Company shall notify the person to that effect without delay. If the Company does not perform deletion, the Company shall notify the person to that effect without delay, with the reasons.
  4. Suspension of use
    If the Company is requested to suspend use of retained personal data, erase or suspend provision to a third party thereof (hereinafter referred to as “suspension of use, etc.”), the Company shall carry out the necessary investigation without delay as to whether there are grounds for such a request. If the Company suspends use of some or all of the retained personal data as a result, the Company shall notify the person to that effect without delay. If the Company does not suspend use, etc., the Company shall notify the person to that effect without delay, with the reasons.
  5. Data portability
    If the legal requirements are satisfied, by structured, generally used formats that are machine-readable, the Company shall provide the personal data provided by the person. If technically possible, the Company shall transmit the personal data provided by the person to another data manager. If the Company does not transmit the personal data, the Company shall notify the person to that effect without delay, with the reasons.

【Methods of request】

Please make requests with the respective forms on the Group Company’s website (https://www.valuence.inc/contact/).

【Inquiry window】

Please contact the following for inquiries relevant to personal information protection of the Company.

Personal Information Office, Valuence Japan Inc.
Data Protection Officer: Executive Officer:Ryoji Fukaya
Telephone: +81-3-4580-9864 ((Weekdays in Japan from 10:00 to 19:00)
e-mail: privacy@valuence.inc

10. Opinions on personal data

  1. The customer may have the right to file objections as to the handling of the personal data of the customer retained by the Company if the legal requirements are satisfied concerning a specific status. If an objection is filed and the petition satisfies the legal requirements, the Company shall delete or suspend use of some or all of the retained personal data and notify the person to that effect without delay. If the Company does not perform any measures such as suspension of use as to objections, the Company shall notify the person to that effect without delay, with the reasons.
  2. The customer may have the right to file complaints on handling of personal data of the customer himself/herself by the Company with the supervising agency of the EU/EEA member country where the customer lives or works, or the EU/EEA member country where the violation is thought to have occurred. For details of the procedures, please inquire with the individual supervising agency.

Privacy Policy for California Residents

This Privacy Policy for California Residents (this “CCPA Appendix”) conforms to the California Consumer Privacy Act of 2018 (the “CCPA”) and forms part of our Privacy Policy. It applies to the handling of personal information of our consumers who are residents of California (“consumers” or “you”). Notwithstanding the Privacy Policy, if there is any discrepancy or conflict between the terms of this CCPA Appendix and those of the Privacy Policy, this CCPA Appendix will prevail.

1. Information We Collect

We collect information that identifies, relates to, describes, references, and is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“Personal Information”). In particular, we will collect and have collected in the last twelve (12) months the following categories of Personal Information from our consumers:

Category Examples
A. Identifiers. Real name, address, unique personal identifier, online identifier, internet protocol address, date of birth, phone number, email address, Customer ID, and other similar identifiers.
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). Name, address, and phone number.
C. Commercial information Transaction history, account information, etc.
D. Internet or other electronic network activity information Details of inquiry, handling logs (voice recording logs, email exchange logs, etc.), website access logs (IP address, cookies, etc.)
E. Audio, electronic, visual, thermal, olfactory, or similar information Videos of you (your face, voice, etc.)

We obtain your Personal Information listed above directly or indirectly from you in our relationship with you, including, but not limited to: (i) from you directly; (ii) from advertising networks; and (iii) from internet service providers.

2. Use of Personal Information

We may use the Personal Information for one or more of the following business purposes indicated below:

  • For provision of the services of the Company (assessment, purchase, auction, repairs, and after-sale services of products, store visit reservations, membership subscriptions, etc.);
  • For provision of other services;
  • For notice of IR Information of the Group Company and of business activities of the Company;
  • For judgment on whether or not to perform all sorts of transactions, transaction status management after the start of all sorts of transactions, credit management, claim management;
  • For prevention of irregular transactions, and identification under the laws of Japan;
  • For notice on services, products, campaigns, and various projects of the Company, the Company’s group companies, or other companies allied with the Company, and implementation of questionnaire surveys;
  • For marketing research and analysis, preparation of statistical numbers for management analysis, use of results of analysis, development of new services;
  • For maintaining and improvement of service quality in customer handling; >and
  • For operations incidental or in relation to the above, and response to inquiries from customers
  • For detection of employee fraud and for improving the service for customers
We will not collect additional categories of Personal Information or use the Personal Information we collect for materially different, unrelated, or incompatible purposes without providing you notice thereof.

3. Disclosure of Personal Information

We may disclose your Personal Information to third parties for business or commercial purposes. When we disclose Personal Information to service providers for business purposes or commercial purposes, we enter into a contract that describes such purposes and requires the service providers to keep such Personal Information confidential and to not use it for any purpose except for performing the contract.

In the preceding twelve (12) months, we have shared or disclosed the following categories of Personal Information from the above list to the following categories of third parties for business or commercial purposes:

  • Service providers including cloud vendors, companies providing salary payment management services and insurance companies; and
  • Affiliated companies.

4. Sales of Personal Information

We have not sold any Personal Information in the preceding twelve (12) months.

5. Your Rights and Choices under the CCPA

The CCPA provides specific rights regarding Personal Information to consumers who are residents of California. This Section 5 describes your rights and explains how to exercise those rights under the CCPA.

  1. Right to Access Specific Information
    You have the right to request that we disclose certain information to you about our collection, sharing, disclosure or use of your Personal Information over the past twelve (12) months from the time of your request. Upon receiving and confirming your verifiable consumer request, we will disclose the following information to you:
    • The categories of Personal Information we have collected about you;
    • The categories of the sources of the Personal Information we have collected about you;
    • Our business or commercial purposes for collecting or selling such Personal Information;
    • The categories of third parties with which we sell that Personal Information;
    • The categories of Personal Information sold by each third party that has sold Personal Information;
    • The categories of Personal Information disclosed for business purposes or commercial purposes; and
    • The specific pieces of Personal Information we have collected about you.
    As stated in Section 4, please note that we have not sold any Personal Information in the preceding twelve (12) months.
  2. Right to Request Deletion
    You have the right to request that we delete any of your Personal Information that we have collected from you and retained, subject to certain exceptions. Upon receiving and confirming your verifiable consumer request, we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies.
    We may deny your deletion request if retaining the information is necessary for us or our service providers to:
    • Complete the transaction for which we collected Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;
    • Detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity, or prosecute those responsible for such activities;
    • Debug products to identify and repair errors that impair existing intended functionality;
    • Exercise free speech, ensure the rights of other consumers to exercise their free speech rights, or exercise other rights provided for by law;
    • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.);
    • Engage in public or peer-reviewed scientific, historical or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the achievement of the research, if you previously provided informed consent;
    • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us;
    • Comply with legal obligations; or
    • Engage in other internal and lawful uses that are compatible with the context in which you provided the information.
  3. Opt-Out Rights
    We have not sold and will not sell any Personal Information collected from consumers.
  4. Non-Discrimination
    We will not discriminate against California residents for exercising any of their rights under the CCPA. Moreover, unless permitted by the CCPA, we will not:
    • Deny you goods or services;
    • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties;
    • Provide you a different level or quality of goods or services; or
    • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
  5. Exercising Rights under the CCPA
    To exercise your rights under the CCPA to access or delete your Personal Information as described above, please submit a verifiable consumer request to us by contacting us in the manner set forth in Section 6 (Contact Us).
    Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your minor child.
    The verifiable consumer request must:
    • Provide sufficient information that allows us to reasonably verify that you are the person whose Personal Information we have collected or an authorized representative thereof (e.g. a copy of your passport, residence certificate, etc.); and
    • Describe your request in sufficient detail to allow us to properly understand, evaluate, and respond thereto.
  6. Contact Us
    If you have any questions or comments about this CCPA Appendix, the ways in which we collect and use your Personal Information, or wish to exercise your rights under the CCPA, please do not hesitate to contact us at:
    Personal Information Office, Valuence Japan Inc.
    Telephone: +81-3-4580-9864 ((Weekdays in Japan from 10:00 to 19:00)
    e-mail: privacy@valuence.inc
    CCPA Appendix Last Updated and Effective: 6,30,2022

Privacy Notice Appendix for Singapore Residents

This Privacy Notice Appendix for Singapore Residents (this “Singapore Appendix”) conforms to the Personal Data Protection Act 2012 (the “PDPA”) and forms part of our Privacy Policy and Privacy Notice. It applies to the handling of personal information of our consumers who are residents of Singapore (“consumers” or “you”). Notwithstanding the Privacy Policy or Privacy Notice, if there is any discrepancy or conflict between the terms of this Singapore Appendix and those of the Privacy Policy or Privacy Notice, this Singapore Appendix will prevail.

1. Purpose of use of personal data

The Company shall properly collect, use or disclose personal data of customers within the scope of the following purposes of use upon your consent.

Purpose of use
1 Provision of the services of the Company
(assessment, purchase, auction, repairs, and after-sale services of products, store visit reservations, membership subscriptions, etc.)
2 Provision of other services
3 Notice of IR Information of the Group Company and of business activities of the Company
4 Judgment on whether or not to perform all sorts of transactions, transaction status management after the start of all sorts of transactions, credit management, claim management
5 Prevention of irregular transactions, and identification under the laws of Japan
6 Notice on services, products, campaigns, and various projects of the Company, the Company’s group companies, or other companies allied with the Company, and implementation of questionnaire surveys
7 Marketing research and analysis, preparation of statistical numbers for management analysis, use of results of analysis, development of new services
8 Maintaining and improvement of service quality in customer handling
9 Detection of employee fraud
10 Operations incidental or in relation to 1-8 above, and response to inquiries from customers

2. Disclosure to the Authorities

When it is necessary to observe the laws and regulations of Singapore, the Company may disclose or provide personal data of customers to the authorities or organs specified by the laws.

3. Transfer of Personal Data

The Company may transfer the personal data of customer to countries or areas outside Singapore for achievement of the purposes of use as stated in “1. Purpose of use of personal data” In such case, the Company will maintain an appropriate security procedure to manage and protect the use and storage of the personal data and ensure that the Company provides a standard of protection to the personal data transferred that is comparable to the protection under the PDPA.

4. Data Breach Notification

In the event that there may have been a data breach involving the personal data, the Company will act to contain and assess the data breach promptly, and where the breach is deemed a notifiable data breach under the PDPA, the Company will inform the Singapore Personal Data Protection Commission and the affected customer(s) in accordance with the requirements of the PDPA.

5. Contact Us

If you have any questions or comments about this Privacy Notice, Privacy Policy or Singapore Appendix, or wish to exercise your rights under the PDPA, please do not hesitate to contact us at:

Valuence Japan Inc.
Attn: Data Protection Officer,

e-mail: privacy@valuence.inc

Singapore Appendix Last Updated and Effective:6,30,2022

※ This Privacy Notice covers persons who reside in the European Economic Area (EEA), the United States, or Singapore. If the customer lives outside these countries, please check the Privacy Policy.

Established on March 1, 2020
Final revision February 20, 2023

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